# Trust recovery script

**Mortgage Dorks Season 1**
**Course:** Customer Relationship Engine
**Lesson:** Trust Recovery When a File Goes Sideways
**Format:** Script

## Use This For

Teach members how to communicate when a file changes, delays, or loses a path.

## Artifact Contents

- What changed.
- What it means.
- Options still real.
- What I am doing next.
- What I need from you.
- Next update time.

## How To Use It

- Write recovery scripts for low appraisal, income shortfall, and condo project issue.
- Remove blame language from each script.

## Guardrail

Education and workflow support only. Not underwriting approval, legal advice, tax advice, financial advice, a rate quote, or a promise of eligibility. Follow employer, investor, agency, state, and federal requirements.